Customer Support

We do our best to give you a great product experience. If things do not go as planned, our dedicated support team is here to help sort things out.

Browse Topics

Browse common issues and their solutions or contact us if you need further assistance.

Troubleshooting

How can I see if my Klydoclock version is up to date?

To see if your Klydoclock version is up to date, press on the three lines on the remote, scroll to “Settings”, if you do not see a red dot next to the “System” menu, then it means you’re all caught up.

You can also check our latest version here.

How do I know what my Klydoclock ID/Serial Number is?

To get the ID and Serial Number of your Klydoclock, there are two ways to do this.

The first way is to locate the sticker on the back of your Klydoclock. Here you can See the SN (Serial Number) and the Device ID, also referred to as friendly ID.

The second way, is to press on the three lines on your remote, scroll to “Settings”, scroll to “System”. Here you can see the Device ID, which has an animal reference, and the Serial Number begins with an “a”.

What happens if I lose Wi-fi connection?

If you happen to lose Wi-fi connectivity, the Klydoclock will still show the correct time. The only feature affected by the loss in connectivity is potential system updates and new Klydos being uploaded daily. No worries though, as soon as Wi-fi connectivity has been re-established, within 24 hours or less, your Klydoclock will be updated with the newest Klydos.

Can I change the Wi-fi network?

To change the Wi-fi network, press the three lines on the remote, scroll to “Settings”, scroll to “Wifi”. Here you can choose “Change wifi network”. It will display the different networks available close to you. Simply choose your preferred one and input the correct password. You are good to go!

How do I know when I need to re-charge the remote?

You can check if your remote needs to be re-charged by pressing on the three lines on the remote, scroll to “Settings”, scroll to “System”. Here you can see the percentage charge left on your remote and decide for yourself if it’s time for a quick charge. Please note that fully charging the remote takes about one hour.

My screen is flickering/not displaying the Klydos correctly.

Please email us to contact@klydoclock.com with the following:

  1. A video showing the issue
  2. The SN number on the back of your Klydoclock
  3. The Device ID on the back of your Klydoclock

Shipping & Orders

How can I track my shipment?

We would be happy to help with this. Please email us to contact@klydoclock.com with your order ID, name, and email address used to make the purchase.

I received an adapter for the wrong country

We would be happy to assist you with this.

Please send us a message to contact@klydoclock.com with your order ID and we will get working on rectifying this issue immediately.

I want to purchase the Klydoclock as a present, can you make sure the receipt is not included in the delivery?

No worries, the payment information, including the price, is not included in the packaging and delivery.

My klydo order hasn't arrived yet, what should I do?

We're sorry that you haven't received your order yet.
Please email us at contact@klydoclock.com with your order ID, name, and email address used to make the purchase.

Klydoclock Functions

How can I view my “Favorites”? 

To view your “Favorites”, press on the three lines on your remote, then scroll to the “Favorites” section. Enjoy!

How can I add Klydos to my favorites?

To add a Klydo to your favorites, grab your remote, browse through your “Collection”, and when you find the Klydo you like, simply press the 🖤 button. Enjoy!

How can I remove Klydos from my favorites? 

To remove a Klydo from your favorites, grab your remote, browse through your “Favorites” section in the menu, and when you find the Klydo you want to remove, simply press the 🖤 button.

How can I change my “Silent Times”?

To change your silent times, press on the three lines on the remote, scroll to “Settings”. In the “Sound menu, you can scroll down to the “Silent Times” section, press on the 🖤 button on the remote to enter the settings. There you can turn the “Silent Times” on and off and also change the times the Klydoclock will be silent.

How do I change the sound of the chime?

At the moment, we are still working hard on providing more chime sounds. Keep an eye out in a future version update for this.

How can I change the frequency in which Klydos change?

To change the frequency of the Klydos, press on the three lines on your remote, scroll to “Settings”, scroll to “Show”. If you scroll down to “Change Klydo”, there you can choose between “Daily” and “Fixed”. Enjoy!

How do I change my time display to 24 hours or AM/PM?

To change your time display, press on the three lines on the remote, scroll to “Settings”, scroll to “Time”. Scroll down to the “AM/PM section, press on the 🖤 button to toggle it between the AM/PM and 24-hour options. You’re all set!

How can I change the display brightness?

To change the display brightness, press on the three lines on the remote, scroll to “Settings”, scroll to “Display”. Once you have scrolled down to the “Brightness” section, you can press left to dim the display and right to make it brighter.

How do I turn my Night Mode on/off?

Can I remove any of the Klydos in the collection permanently? 

Removing a Klydo permanently is not a possibility in the main collection of the Klydoclock. However, you are able to add Klydos to your “Favorites” menu and then select which one you would like to see or remove from there.

Enabling/Disabling photo sensitive content (accessibility) 

To enable/disable photo sensitive content, press on the three lines on your remote, scroll to “Settings”, scroll to “Show”. Go down to the “photo sensitive” area, if you toggle it to the right, it will be enabled so you do not see photo sensitive content. If you toggle it to the left, it will turn the filter off so you can view the content.

Enabling/Disabling “13+ Content” (accessibility) 

To enable/disable “13+ Content”, press on the three lines on your remote, scroll to “Settings”, scroll to “Show”. Go down to the “13+ Content” area, if you toggle it to the right, it will be enabled so you see 13+ Content. If you toggle it to the left, it will hide the 13+ Content.

We're here to help! Please send us a message if you encounter any unresolved issues.