To see if your Klydoclock ClockOS version is up to date, press on the three lines on the remote, scroll to “Settings”, if you do not see a red dot next to the “System” menu, then it means you’re all caught up.

You can also check our latest version here.

To get the ID and Serial Number of your Klydoclock, there are two ways to do this.

The first way is to locate the sticker on the back of your Klydoclock. Here you can See the SN (Serial Number) and the Device ID, also referred to as friendly ID.

The second way, is to press on the three lines on your remote, scroll to “Settings”, scroll to “System”. Here you can see the Device ID, which has an animal reference, and the Serial Number begins with an “a”.

First, let’s make sure your clock is not in sleep mode.
• Try pressing the knob on the back of the clock or any remote control button - This should wake the clock up from Night Mode/Sleep.
• If there is still no response - Disconnect and reconnect your Klydoclock from power.
• If there is still no response - A factory reset might be necessary (see "How do I factory reset my Klydoclock?").

Reconnecting your Klydoclock with the remote control is easily done by doing the following:

• Press and hold the knob on the back of your Klydoclock until a message appears onscreen that reads “Resetting Bluetooth”.

• A few seconds later you should see a new message that reads “Searching for
remote control…”.

• Now, grab the remote control and press and hold both the ♡ and 𝓲 buttons simultaneously for 3 seconds (you should see the LED light on the remote blinking blue)

• Your Klydoclock should display “Klydo
Remote: connected”.

• Your remote should now work with your Klydoclock.

• we recommend that you retry the instructions above, while standing closer to the clock
(less than 3ft).

• If you still can't manage to connect it to your Klydoclock we suggest that you plug it to a usb-c charger (any usb-c smartphone charger will do), and retry the above steps.

If you happen to lose Wi-fi connectivity, the Klydoclock will still show the correct time. The only feature affected by the loss in connectivity is potential system updates and new Klydos being uploaded daily. No worries though, as soon as Wi-fi connectivity has been re-established, within 24 hours or less, your Klydoclock will be updated with the newest Klydos.

To change the Wi-fi network, press the three lines on the remote, scroll to “Settings”, scroll to “Wifi”. Here you can choose “Change wifi network”. It will display the different networks available close to you. Simply choose your preferred one and input the correct password. You are good to go!

You can check if your remote needs to be re-charged by pressing on the three lines on the remote, scroll to “Settings”, scroll to “System”. Here you can see the percentage charge left on your remote and decide for yourself if it’s time for a quick charge. Please note that fully charging the remote takes about one hour.

Please email us to contact@klydoclock.com with the following:

1. A video showing the issue
2. The SN number on the back of your Klydoclock
3. The Device ID on the back of your Klydoclock

To factory reset your Klydoclock, please grab a pin, like you would use for your cell phone.On the back of your Klydoclock, on the left side of the plug-in, you will see a small hole.Please insert the pin and gently press for about 10 seconds and your Klydoclock will be factory reset.