We do our best to give you a great product experience. If things do not go as planned, our dedicated support team is here to help sort things out.
What do you need help with?
Photos*
Photos (Power cord/label/box side with barcode)
Choose what’s not working:
Please add a 10–15s video: start recording → plug the Klydolcock power cord into the back of the clock → keep filming the back for ~10s to capture the indicator.*
Please add a 10–15s video: start recording → plug the Klydoclock power cord into the remote control. *
Please add a short video when it happens (if feasible)
Photo or short video of the exact screen*
Photo/video
Please send a video with a remote connected to the original Klydoclock power cord, show the light on the remote while connected.*
Please send a video with a remote connected to the Klydoclock power cord, record the light on the remote (10–20s).*
Stage of setup*
Screenshot of menu
Please check a spam/promotions.
Short video of navigating to Collections
The latest setup instructions for a seamless experience.
